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CURRICULUM VITAE
Nguyen Thu Phuong
Sales Executive
Gender: Female
Date of birth: 8th June 1984
Family Status: Married
Address: xxx Pham Hong Thai Street, Thanh Xuan District, Hanoi
Cellphone: 09812345xxx
Email: thuphuong123@gmail.com
Website: facebook.com/thuphuong123
Career Objective
My primary objective as a Hotel Sales Executive is to contribute in
generating maximum revenue for the business by exceeding target sales and profit
margins. In order to do this, I aim to work in collaboration with the other
teams to devise a feasible business budget and implement marketing strategies
that will solidify relations by established and prospective clients. My
experience as a hotel sales executive enhanced my ability and drive in pursuing
promotional activities for hotel products and services as well as widening the
client base. If given the chance, I look forward to contribute for the growth
of the company.
Education & Qualifications
Hanoi Commercial and Tourism College
College - English - Sep 2003 - Sep 2005
Good
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| Trình độ học vấn của nhân viên kinh doanh - Nguồn Internet |
Work Experience
Sales Executive (Online & Corporate)
Maison D'Hanoi Hotel - 11/2014 - 03/2015
• Maximising key revenue streams to ensure consistent usage of all hotel
facilities.
• Building relationships with potential and past clients
• Managing OTAs to improve bedroom occupancies and yields.
• As required, attend trade shows, wedding fairs, cold calling and networking
events to bring new bookers and contacts into the hotel.
• Managing the processes in place to collect customer feedback and
comments.
• Developing responses to all Trip Advisor reviews.
• Identify positives and build on these to improve our products.
• Were the individual can be identified, address negatives direct with the
objective to turn a complainant into a loyal customer.
• Develop action plans with other departments to eliminate negatives.
• Managing the Hotel’s database.
• Establishing a process to ensure all new customers and contacts are
entered.
• Improve the database segmentation.
• Updating our website with all pricing changes and events. Identifying
those sections which are “dated” and recommending replacement content
• Working with the owner with the Hotel’s on line Social Media presence.
Identifying new relevant Social Media Platforms.
• Setting up and managing a programme for our Reception Hosts to assist us
establish new contacts and prospects. And to assist in our management of the
OTAs.
• Work with the Manager: To review constantly our hospitality products and
pricing and to develop the Hotel’s Sales and Marketing Plan
Reservation Supervisor cum Sales Assistant
Maison D'Hanoi Hotel - 11/2010 - 07/2014
• To oversee and control daily tasks when on duty.
• To supervise all agents and develop them in order to handle reservation
tasks properly.
• To handles all group tours/ conventions from the initial blockage to the
rooming lists.
• To records all reservations neatly and accurately on prescribed forms.
• To files neatly all updated correspondence chronologically, first and
then alphabetically.
• To handles all advance deposits received by crediting the amounts into
the correct guest’s folios.
• To confirms reservations for rooms according to the room's availability
accords the rates that are currently in effect and arranges the billing
according to hotel procedures.
• To records all reservations neatly and accurately on prescribed forms.
• To updates the computer immediately and accurately if there’s any
changes.
• To sends out confirmation slip promptly if requested.
• To handles any request for amenities or transportation promptly and
accurately.
• To update guest history records, travel agency/company records and
account receivable records on a regular basis.
• To handles the reservation correspondence accurately and neatly.
• Promptly prepareany Reservation report.
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| Kinh nghiệm làm việc của nhân viên kinh doanh - Nguồn Internet |
Senior Receptionist cum Sales Assistant (Leisure)
Rosaliza Hotel - 01/2007 - 11/2010
• Supervise the Guest Service Agents and Bell Staff , Responsible for their
Good Appearance and Conduct.
• Supervise and participate in all activities related to the process of
rooming Hotel Guests.
• Ensure that all Guests receive a courteous welcome upon check in.
• Ensure Proper Shift Hand Over , Revising the Shift Duties List completed
Efficiently.
• Supervise and Coordinate room assignment with concerned Front Office
Sections and other Hotel departments.
• Check all Registration Cards before Filing.
• Ensure that Billing Instructions are accurate and clear.
• Make Necessary arrangements for groups check in – Out.
• Ensure Proper Handling of O.O.O Rooms with Engineering and House keeping
Departments.
• Prepare and submit all reports requested by the Front Office Manger.
• Handle Complaints with immediate action and through Proper follow up.
• Ensure Housekeeping reports are accurate and checked with the discrepancy
reports.
• Acts as a Salesperson in order to maximize the Rooms revenue.
• Provides Inputs for Departmental Meetings.
• Establish and maintain effective employer relations.
• Supervise Room / Rate change closely.
• Ensure proper Handling of Guest Mail , Messages and Parcels.
• Ensure Proper Key Control.
• To communicate all Management decisions to the Front Desk Staff to ensure
proper follow up and implementation.
• To be prepared for replacing the Night Manager whenever needed.
• To Participate in the Evaluation of the Guest Service Agents and the Bell
Staff with the Front Office Manager.
Skills
• A strong “people person” with excellent communication skills.
• A positive, persuasive personality.
• A diligent attention to detail, whilst ensuring an exemplary experience
for all customers.
• First-class written and presentation abilities, competent computer,
Microsoft Office and database skills.
• Be especially skilled at cold calling and other marketing techniques.
• Be comfortable with Social Media platforms.
• Some photographic skills.
References
Ms. Tran Thu Trang
Senior Sales Manager - Maison D'Hanoi Hotel
Email:xxx@maisondhanoi.com Phone: 098356xxxx
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